Business Phone System Features

VoIP Phone System

• Video Conferencing

  Use our video conferencing solution to connect with your team wherever they are in the world.

Your Device, Your Way

• Video Calls

  Conduct video calls no matter your location, without the need for complicated hardware.

Call Handling

• Call Forwarding

  Route inbound calls to multiple destinations, features and extensions with smart call routing.

• HD Quality Calls

  Unrivalled high definition audio calls via our VoIP phone system.

• Call Encryption

  Increased security for voice calls over your business phone system

• Hunt Groups

  Create hunt groups for your teams and departments.

• Call Assurance

  Full control over acceptance of forwarded calls.

• Voicemail

  Create voicemail mailboxes for individuals or teams of users.

• Time Of Day Routing

  Extensive Time Diary routing features allow you to route calls based on the time of day and day of the week.

• SIP Trunks

  Configure SIP Trunks to send calls to your own on-premises hardware PBX.

• Call Screening & Blocking

  Full control over screening and blocking incoming calls.

• Voicemail Transcription

  Receive your voicemail messages in text form, direct to your email inbox.

• Caller ID Routing

  Effortlessly route inbound calls based on Caller ID.

• IVR Call Menus

  Create sophisticated touch tone IVR call menus for inbound calls.

• Text To Speech

  Easily create audio for voicemail greetings, call routes, voice prompts and more using our text to speech feature.

• Dial By Extension

  Allow your callers to get straight through to the extension they want with Dial By Extension.

• Voicemail To Email

  Receive Voicemail messages direct to your email inbox.

• Call Queuing

  Keep callers on the line with our advanced call queue system.

• Audio Library

  Comprehensive audio library features to use with your cloud phone system.

• Missed Call Alerts

  Ensure you're always in the loop with missed call alerts.

Call Management

• Call Logs

  See full histories of calls made and received, via your online dashboard.

• Call Recording

  Enjoy call recording without the need for additional call recorder software.

• Music On Hold

  Make sure your business sounds the best with our hosted VoIP music on-hold features.

• Staff Presence Indication (BLF)

  Easily see the status of your team with Busy Lamp Field (BLF) indicators.

• Call Monitoring

  Listen, Whisper and Join calls. Improve your employee training with our Call Monitor feature.

• Phone Number Transfers

  Transfer in your existing phone numbers to benefit from our low call rates.

• Alternative Caller ID

  Present as phone numbers that aren't yet transferred to us and benefit from our low call rates.

• Call Parking

  Free up your phone lines by parking calls and give your customers a comfortable, enjoyable caller experience.

Integration

AI Call Features

• AI Call Transcription

  Automatically transcribe audio calls into text and turn conversations into searchable text files.

• AI Call Summaries

  Automatically generate key actions from calls in the form of a concise bulleted text summary.

Apps and Devices

• iOS, Android Apps

  Free VoIP calling app for all Android and iOS phones.

• Hardware Provisioning

  Pre-configure your VoIP phone handsets so they're ready to use straight out of the box

• Windows, Mac and Linux Apps

  Free VoIP calling app for Windows, MacOS and Linux operating systems

• Browser Based Phone

  Free browser-based softphone app for VoIP calls.

• Use Any Hardware

  Use the VoIP phone or hardware that you want to with our VoIP phone system.

Collaboration

• Conference Bridges

  Hold conference calls in virtual meeting rooms and enable callers to participate via unique PIN access.

• Hot Desking

  Allow employees to access shared VoIP desk phones with their settings populated onto that device.

Analytics

• Wallboard Statistics

  View your most important business call statistics with custom office Wallboards.

• Call Reporting

  Create reports and measure performance with your inbound and outbound call statistics.

• Call Feedback

  Add notes, tags and set the mood for your customer calls for evaluation purposes.

Workflow Enhancement

• Click to Dial (Chrome, Firefox)

  Automatically dial phone numbers with just a single click.

• Webhook Notifications

  Receive real-time event notifications relating to your hosted VoIP service via your website or app.

• Fax To Email

  Receive and send email to fax in conjunction with your own business VoIP phone number.

• Phone Book Manager (Office 365, Google Contacts, Phones and Apps)

  Easily create and import phone book contacts directly to your VoIP phones and apps.

• Short Code Commands

  Access business phone system features via speed dial commands

• Speed Dials

  Save, organise and dial your favourite phone numbers using only a few keypad presses.

Admin

• Roles and Permissions

  Secure access control over your business phone system with member roles and granular permissions for your team.

• User Extension Management

  Easily manage your users and extensions from your online dashboard.